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FAQs Frequently Asked Questions page2
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17. How do I claim my money back guarantee? If any wine fails to please, just return the wine within 14 days for a full refund or replacement. 18. Can I return the wines if I don't like them? Yes, in the event of the wines reaching you in bad condition, or you are dissatisfied for any reason, you may return the wine for a refund. Please call our helpline 1-800-102-WINE (9463) or email us at
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with the details of the consignment and the nature of the problem and we will get back to you within 24 hours. 19. What if I don't want the wines after 2 months and want my money back? The money back guarantee is ONLY for a period of 2 weeks after the wine shipment is delivered. 20. How do I cancel my membership to the programme? You can call our helpline 1-800-102-WINE (9463), or send us an email at
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to cancel your membership at any time. 21. Where can I know more about this programme? Call us at +91 (22) 4345 9100 Or Click here 22. Is the membership transferable? Membership is not transferable.You can, however, gift a membership to someone who is passionate about wine. 23. How many times will I receive the shipments in a year? You have the option of receiving a shipment of 6 bottles each quarter (season). You can therefore receive four shipments per year. There are also frequent Mid-Season Selections and other special offers, as well as Taste before you Buy wine events. 24. How will I pay for them? The payment will be automatically debited to your credit card account as per instructions specified. The payment amount will vary as per the wines selected each season, with an amount between Rs. 5,000 to Rs 10,000 as advised by printed newsletter, e-mail or SMS communication. 25. Can I select the wines I want? The wines that we recommend are carefully selected by our Board of Wine Advisors to represent a broad range of the best quality and best value available wines from around the world including India. You can, however, elect to customise our selection to take what appeals to you, as long as you take a minimum of three bottles. 26. Can you deliver other wines that I would like? No, we do not operate as a regular wine store. We select exceptional quality wines at modest price which are sold by partner licensed retailers and shipped directly to your door in temperature-controlled conditions. 27. I have a friend who is interested to enroll; can you take his details? YES! And for every friend that you recommend who signs up for the FSWD programme and takes the current shipment, you will be entitled to TWO FREE BOTTLES OF WINE, as our way of saying Thank you! So please refer as many friends as possible, and you can keep drinking fine wine for FREE! 28. Who are the Board of Wine Advisors? The Board is chaired by Steven Spurrier, one of the world's leading wine authorities and writers. He is also founder of both the Academie du Vin and the Christie's Wine Course and is the consultant editor for Decanter Magazine - the world's best wine magazine. Other advisors include Reva Singh, editor of Sommelier India, India's foremost wine magazine; and David Banford, who founded The Wine Society of America in 1986. Wine Soc. Of India (Pvt) Ltd was registered as an Indian Private Limited company on June 13th, 2006.
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